pg368 Account & Payment FAQ

No. Each person may hold only one active account on pg368. If you attempt to create a second account using the same email, phone number, or identity documents, we will detect the duplicate during KYC verification and close one or both accounts. Multiple accounts violate our terms and may result in forfeiture of funds. If you have forgotten your login details, use the password reset function or contact our support team. If you wish to close your current account and open a new one, you must first withdraw your balance and request account closure through your dashboard.

Visit the member login page and click "Forgot your password?" You will be asked to enter your email address. We will send a password reset link to that email. Click the link and follow the instructions to create a new password. The reset link expires after a set time, so complete the process promptly. If you do not receive the email, check your spam folder or contact our support team. We can verify your identity and help you regain access to your account.

Yes. We support deposits and withdrawals via virtual accounts issued by online payment, e-wallet, mobile banking, and local payment. When you select a bank during deposit, we generate a unique virtual account number for your transaction. Transfer the exact amount to that number, and the deposit will be credited to your pg368 account automatically. For withdrawals, we process transfers back to your registered bank account. Virtual account transfers typically settle within standard banking hours. We also support mobile wallets—online payment, e-wallet, mobile banking, local payment, online payment—and e-wallet for faster deposits. Choose the method that suits your location and banking setup.

If a deposit does not appear in your account within the expected timeframe, check your payment provider's app or bank portal to confirm the transfer was sent. If the transfer succeeded but pg368 did not receive it, contact our support team with your transaction reference number. We will investigate and credit your account if the payment was processed on the payment provider's end. For withdrawals, if funds do not arrive in your bank account or wallet within the stated window, verify that your registered payment method is correct. Some banks and payment providers impose their own processing delays, especially during holidays like Idul Fitri or Idul Adha. Contact support with your withdrawal request ID, and we will trace the transaction.

We at pg368 offer four main categories. Football and sports betting covers Liga 1, Piala AFF, Champions League, Premier League, MotoGP, and badminton tournaments. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with real dealers in multi-camera studios. Slot games feature Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways with subject to verification. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments and matches. Each category has its own rules, odds, and settlement timing. Read the rules for any game before placing a bet.

Free bets and free spins are promotional credits that allow you to wager without using your own balance. Free bets are typically credited to new accounts after email verification and KYC approval. Free spins are often tied to specific slot games and appear in your account dashboard or the game lobby. Both carry terms: you must use them within a set timeframe, and winnings may be subject to wagering requirements before withdrawal. Check your account promotions section to see which free offers are active. Promotional terms vary, so read the details before using any free credit. If you have questions about a specific promotion, contact our support team.

We at pg368 protect your data using industry-standard encryption and secure storage practices. Your email, identity documents, and payment details are encrypted and stored on secure servers. We collect personal information only for account management, payment processing, KYC verification, and regulatory compliance. We do not sell your data to third parties. We may share your information with payment providers, banks, and regulatory authorities where required by law. For full details on how we handle your data, read our privacy policyYou have the right to request access to your data, correct inaccuracies, or request deletion where applicable. Contact our support team if you have privacy concerns.

Our support team handles English. We are available during standard business hours to answer questions about account setup, deposits, withdrawals, game rules, and account security. You can reach us through your account dashboard or the contact channels listed on this site. For urgent issues, send a message through your account, and we will respond within a reasonable timeframe. If you need assistance outside standard hours, leave a detailed message, and we will follow up as soon as possible. We aim to resolve most issues within one to two business days.